Return & Refund Policy

Return & Refund Policy

Last Updated: July 2026

Customer satisfaction is our priority.

Returns

We accept returns within 30 days of delivery.

Items must be:

• Unused
• In original packaging
• In the same condition received

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used grooming products
• Used pet bowls
• Opened consumable pet items
• Personalized products

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery.

Please include:

• Order number
• Photos of the item
• Photos of the packaging

We'll work quickly to provide a replacement or refund.

Refunds

Approved refunds are processed back to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the error was ours.